Dealing with Conflict

Conflict management

Conflict is a part of everyday life. So why do we find it so difficult to deal with? When it is properly managed, conflict can be a positive force. Learn why conflict happens, and what you can do to prevent it, resolve it, or embrace it.

This two-day course will teach you a little more about yourself and others, and teach you the skills and knowledge you need in order to deal with conflict constructively.

What you’ll learn

In this two day course, learners will develop a greater understanding of what conflict is and how it occurs. The emphasis for the course is using strong emotional intelligence to prevent unproductive conflict, and building skills to resolve conflict effectively when it happens. The course includes a combination of lecture, group discussion, individual work and assessment, case studies and role playing. Participants assess their own interpersonal style and learn about a variety of interpersonal styles, and how an understanding of these can provide a solid foundation for resolving conflict. Participants identify the ways that they currently deal with conflict and how they can draw on their strengths and use tools to deal with conflict more effectively.
By the end of this course, you will:

  • Understand the relationship between emotional intelligence and conflict
  • Understand key factors about their own interpersonal style, learn about other interpersonal styles, and learn how to use this understanding and strong emotional intelligence to choose productive conflict resolution strategies
  • Learn strategies to prevent conflict
  • Recognize warning signs and causes of conflict
  • Recognize the stages of conflict, and how to address conflict at various stages.
  • Work through a variety of tools for preventing, addressing, managing, and resolving interpersonal conflict.

Who should take this course?

Do you find conflict stressful? Do you avoid conflict until it grows to crisis proportions? Are you part of a team or group where conflict is getting in the way? Then this is your course.

This course is for anyone who wants to become better at dealing with conflict when it happens, in a way that leaves everyone whole, and leaves the whole stronger. It is for those who want a better understanding of conflict and how touse it as a positive force for growth, understanding and forward movement.

Course outline

The following topics will be covered in this course:

  • Emotional Intelligence: what is it, how does it affect how we deal with conflict?
  • S-E-L-F Assessment: What is your interpersonal style? How do you best interact with other interpersonal styles?
  • The role of conflict: is conflict always bad?
  • Strategies and tools to prevent unproductive conflict
  • The anatomy of conflict: how a conflict develops; progression of conflict through levels of intensity
  • Conflict resolution tools
    - Tools to manage emotional responses
    - Process tools for problem solving and consensus building
  • Case studies and role play: analysing situations and practicing skills