Communication permeates everything we do, from the time we get up in the morning until we go to bed at night. Whether it’s a quick glance at a co-worker, or a presentation made to a workgroup, those around us are continually picking up the messages and “communication” we send out verbally and especially non-verbally.
What you’ll learn
In this course, you will learn about the elements of verbal and non-verbal communication and learn techniques to improve communication skills in both day-to-day and stressful situations.
By the end of this course, you will:
- Understand the three parts of a message and how they combine to communicate in interpersonal encounters
- Have a better understanding of your own interpersonal style, the style of others, and how to use this understanding to improve communication, co-operation and effectiveness
- Have a better understanding of the dynamics of interpersonal communication
- Have learned and practiced basic interpersonal communication skills such as active listening and asking powerful questions
Who should take this course?
In a word? Everyone. How well you communicate with others affects how well you function in your job, your interpersonal relationships and in life. Research has shown that your ability to communicate effectively is a better indicator of workplace success than your technical knowledge is! This course is designed for anyone who interacts with other people at work and socially.
This course looks broadly at interpersonal communication, including both verbal and non-verbal, as well as active listening. Topics include the following:
- What is communication? What is necessary for communication to take place?
- How good a communicator are you? A simulation exercise.
- Communicating at work: the human/business model.
Three parts of a message
- Body language
- Tone of voice