Emotional intelligence

Street smarts to balance your book smarts

You’ve gotten where you are because you are a subject matter expert. However, research has shown that being “book smart” is no longer the biggest predictor of success in western society. The ability to react appropriately under pressure; to understand and manage your own emotions, and the emotions of yourself and others in social and work situations are just as important. Researchers would argue such “street smarts” are even more important to workplace and societal success.

Emotional Intelligence (EI) is the ability to recognize and effectively manage emotions in ourselves and in those we interact with. EI increases our ability to make good decisions, build relationships, deal with stress and cope with change.

What you’ll learn

EI is a more reliable predictor of our success than is our intelligence (IQ). In this course you will explore the science underpinning EI, and its relationship to traditional intelligence and personality. You will identify areas of your own EI that you can build on and then learn techniques to develop in those areas.
By the end of this course, you will:

  • Understand what emotional intelligence is and how it relates to personal and organizational success
  • Assess your personal emotional intelligence, using an on-line assessment tool
  • Understand and practice tools and techniques you can use to increase personal skills of self-awareness and self-management
  • Understand and practice tools and techniques to improve social skills: recognizing the emotions in others and managing those emotions
  • Develop a personal EI plan for continued, post-training strengthening of your emotional intelligence

Who should take this course?

If you work with people in your job, this course is for you. If you find yourself getting frustrated with how you interact with others, or how others interact with you, then fine-tuning your EI will give you skills for coping better, and for making interactions more productive.

Course outline

In preparation for this course, participants will read “Emotional Intelligence 2.0” by Travis Bradberry and Jean Greaves, and complete an on-line EI assessment.  After completing the EI inventory, you will receive a report of your results. You will use those results throughout the training. (Daniel Goleman’s “Working with Emotional Intelligence” is recommended as an optional additional resource).

This course is broken into four broad sections:

About emotional intelligence
This portion of the course focusses on the science and research unpinning emotional intelligence, and introduces the four elements of EI: Self Awareness, Self Management, Social Awareness and Relationship Management.

Reviewing the skills
In this section of the course you will look in more detail at the four elements of emotional intelligence, and the tools and techniques for developing these skills.

Review of personal EI assessments
Each participant will look at their own scores in the four competency areas. You will engage in discussions of your own experiences in each of the areas and identify strategies for improving scores in each of the four areas of EI competence.

EI action plan

Participants will create an EI development plan. You will identify both personal goals and the behaviours needed to achieve those goals.  To further strengthenthe development of these skills, you will be encouraged to share your plan with a partner who can provide feedback and insights.